Competence & Conduct Standard
The Competence & Conduct Standard
The Competence & Conduct Standard places a clear responsibility on social housing organisations to ensure their staff have the knowledge, skills and behaviours to deliver safe, fair and customer-focused services. It’s no longer enough to rely on experience alone; you must be able to evidence competence through recognised qualifications and ongoing development.
What does it mean in practice?
- Identify which roles need which level of qualification.
- Ensure a significant proportion of relevant staff are enrolled on appropriate programmes by the regulator’s October milestone.
- Ensure all relevant staff are appropriately qualified within an agreed three-year period.
- Provide ongoing support, supervision and development to maintain standards of competence and conduct.
How Upkeep can help
- Consultancy – role mapping, skills audits and workforce development planning
- Upkeep Training Level 4 qualifications – for housing and maintenance managers who need to
evidence their competence - Upkeep Training Level 5 qualifications – for senior leaders and executives who set direction and
culture - Top-up units – for staff with older qualifications who need to align with the new Standard
- Short courses – to address specific issues such as damp and mould, disrepair and housing standards
Level 4 Qualifications
The Competence & Conduct Standard places a clear responsibility on social housing organisations to ensure their staff have the knowledge, skills and behaviours to deliver safe, fair and customer-focused services. It’s no longer enough to rely on experience alone; you must be able to evidence competence through recognised qualifications and ongoing development.
Level 5 Qualifications
The Competence & Conduct Standard places a clear responsibility on social housing organisations to ensure their staff have the knowledge, skills and behaviours to deliver safe, fair and customer-focused services. It’s no longer enough to rely on experience alone; you must be able to evidence competence through recognised qualifications and ongoing development.
